Returns
We stand by our 15-day-money-back guarantee, which ensures a simple return, refund, or replacement process for our valued clients. We remove all danger from the purchase process by providing an unrivalled satisfaction guarantee. We'll do everything we can to look after you!
Customers can return the un-used products within 15 days of receive for a refund. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition & original packing that you received it. It must also be in the original packaging. All returns are subjected to 20% restocking fees. We will issue the partial refund of the initial order less 20% of the original purchase to the payment method that you used when placing the order.
To complete your return, we require a receipt or proof of purchase. Please contact our customer support at contact@universelights.com and we are happy to assist you with your request.
Purchases made during any promotional sale, discount are final and cannot be refunded or returned unless there is a manufacturer defect.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less 20% of the original payment, within a 2-3 business day.
Cancellation
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@universelights.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to get the Return Authorization number and we are happy to assist you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.